> For the complete documentation index, see [llms.txt](https://visi-digital-internasional.gitbook.io/geo-prospector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://visi-digital-internasional.gitbook.io/geo-prospector/geo-prospector-de/hilfe-und-support/contact.md).

# Support kontaktieren

Fügen Sie genügend Kontext für eine schnelle Diagnose hinzu.

## Empfohlene Kontaktmethode

Öffnen Sie Geo Prospector und gehen Sie zu **Aktivierung**, und wählen Sie **Aktivierungsanfrage senden**. Die Anwendung öffnet das derzeit veröffentlichte offizielle WhatsApp-Ziel des Kundensupports.

## Senden Sie diese Angaben

* Name des Benutzers oder Unternehmens
* Anwendungsversion
* Geräte-ID
* Screenshot der Aktivierung
* Fehler-Screenshot
* Ausgewählte Kategorien
* Zielregion
* Datenanzahl
* Letzte sichtbare Protokollzeilen
* Eine kurze Beschreibung dessen, was passiert ist

## Offizielle Kanäle

* **Website:** <https://geoprospector.id/>
* **Dokumentation:** <https://visi-digital-internasional.gitbook.io/geo-prospector>
* **Download:** [Offizieller aktueller Installer](https://github.com/visi-digital-internasional/geo-prospector-update/releases/latest/download/GeoProspectorSetup.exe)
* **WhatsApp des Kundensupports:** Verwenden Sie **Aktivierungsanfrage senden** innerhalb der Anwendung

{% hint style="danger" %}
Senden Sie niemals private Signierschlüssel, private Seeds, interne Werkzeuge zur Lizenzgenerierung oder anderes privates Sicherheitsmaterial.
{% endhint %}


---

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