> For the complete documentation index, see [llms.txt](https://visi-digital-internasional.gitbook.io/geo-prospector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://visi-digital-internasional.gitbook.io/geo-prospector/geo-prospector-fr/aide-et-support/contact.md).

# Contacter le support

Incluez suffisamment de contexte pour un diagnostic rapide.

## Méthode de contact recommandée

Ouvrez Geo Prospector, allez à **Activation**, puis sélectionnez **Envoyer la demande d’activation**. L’application ouvre la destination WhatsApp officielle du support client actuellement publiée.

## Envoyez ces détails

* Nom de l’utilisateur ou de l’entreprise
* Version de l’application
* ID de l’appareil
* Capture d’écran de l’activation
* Capture d’écran de l’erreur
* Catégories sélectionnées
* Zone géographique cible
* Nombre de données
* Dernières lignes du journal visibles
* Une brève description de ce qui s’est passé

## Canaux officiels

* **Site web :** <https://geoprospector.id/>
* **Documentation :** <https://visi-digital-internasional.gitbook.io/geo-prospector>
* **Téléchargement :** [Dernier installateur officiel](https://github.com/visi-digital-internasional/geo-prospector-update/releases/latest/download/GeoProspectorSetup.exe)
* **WhatsApp du support client :** Utilisez **Envoyer la demande d’activation** dans l’application

{% hint style="danger" %}
N’envoyez jamais de clés de signature privées, de graines privées, d’outils internes de génération de licences ou d’autres éléments de sécurité privés.
{% endhint %}


---

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