> For the complete documentation index, see [llms.txt](https://visi-digital-internasional.gitbook.io/geo-prospector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://visi-digital-internasional.gitbook.io/geo-prospector/geo-prospector-id/bantuan-dan-dukungan/contact.md).

# Hubungi dukungan

Sertakan konteks yang cukup untuk diagnosis yang cepat.

## Metode kontak yang direkomendasikan

Buka Geo Prospector, lalu buka **Aktivasi**, lalu pilih **Kirim Permintaan Aktivasi**. Aplikasi akan membuka tujuan WhatsApp Customer Support resmi yang saat ini dipublikasikan.

## Kirim detail berikut

* Nama pengguna atau perusahaan
* Versi aplikasi
* ID perangkat
* Tangkapan layar aktivasi
* Tangkapan layar kesalahan
* Kategori yang dipilih
* Wilayah target
* Jumlah data
* Baris log terakhir yang terlihat
* Deskripsi singkat tentang apa yang terjadi

## Saluran resmi

* **Situs web:** <https://geoprospector.id/>
* **Dokumentasi:** <https://visi-digital-internasional.gitbook.io/geo-prospector>
* **Unduh:** [Pemasang resmi terbaru](https://github.com/visi-digital-internasional/geo-prospector-update/releases/latest/download/GeoProspectorSetup.exe)
* **WhatsApp Customer Support:** Gunakan **Kirim Permintaan Aktivasi** di dalam aplikasi

{% hint style="danger" %}
Jangan pernah mengirim kunci penandatanganan privat, seed privat, alat pembuatan lisensi internal, atau materi keamanan privat lainnya.
{% endhint %}


---

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