> For the complete documentation index, see [llms.txt](https://visi-digital-internasional.gitbook.io/geo-prospector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://visi-digital-internasional.gitbook.io/geo-prospector/geo-prospector-zh/bang-zhu-yu-zhi-chi/troubleshooting.md).

# 故障排除

## 卡在正在完成结果

为重复检查、Email Finder、解析和存储预留时间。在关闭异常停滞的任务前，截取最后可见的日志行。

## 多类别仅返回一个类别

1. 确认已安装的版本是 `6.7.15.1`.
2. 开始前请检查所有已选类别标签。
3. 确认已选择了多个类别。
4. 运行一个小型多类别测试。
5. 请携带截图和最后可见的日志行联系支持。

## 结果低于目标值

常见原因包括公开数据有限、重复项、类别过窄、类别重叠、联系信息不可用、验证失败或任务中断。

## 未检测到更新

1. 确认可访问互联网。
2. 确认已安装的应用版本。
3. 检查防火墙或杀毒软件规则。
4. 确认可访问 [官方更新清单](https://raw.githubusercontent.com/visi-digital-internasional/geo-prospector-update/main/version.json).
5. 必要时手动下载最新安装程序。

## 安全锚点错误

使用官方安装程序重新安装。不要修改或替换单个应用程序文件。

## 缺少清单或签名

请确保 `security_anchor_manifest.json` 和 `security_anchor_manifest.sig` 存在于已安装的应用程序目录中。若任一文件缺失，请重新安装完整应用程序。

## 许可证时间警告

同步 Windows 日期、时间和时区，然后重新启动 Geo Prospector。

## 激活请求未打开 WhatsApp

1. 确认可访问互联网。
2. 确认 Windows 可以打开 WhatsApp 链接。
3. 复制设备 ID。
4. 访问 [官方网站](https://geoprospector.id/) 或文档。
5. 联系支持时请提供设备 ID。


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://visi-digital-internasional.gitbook.io/geo-prospector/geo-prospector-zh/bang-zhu-yu-zhi-chi/troubleshooting.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.