> For the complete documentation index, see [llms.txt](https://visi-digital-internasional.gitbook.io/geo-prospector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://visi-digital-internasional.gitbook.io/geo-prospector/help-and-support/contact.md).

# Contact support

Include enough context for a fast diagnosis.

## Recommended contact method

Open Geo Prospector, go to **Activation**, and select **Send Activation Request**. The application opens the currently published official Customer Support WhatsApp destination.

## Send these details

* User or company name
* Application version
* Device ID
* Activation screenshot
* Error screenshot
* Selected categories
* Target geography
* Data Count
* Last visible log lines
* A short description of what happened

## Official channels

* **Website:** <https://geoprospector.id/>
* **Documentation:** <https://visi-digital-internasional.gitbook.io/geo-prospector>
* **Download:** [Official latest installer](https://github.com/visi-digital-internasional/geo-prospector-update/releases/latest/download/GeoProspectorSetup.exe)
* **Customer Support WhatsApp:** Use **Send Activation Request** inside the application

{% hint style="danger" %}
Never send private signing keys, private seeds, internal license-generation tools, or other private security material.
{% endhint %}


---

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