> For the complete documentation index, see [llms.txt](https://visi-digital-internasional.gitbook.io/geo-prospector/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://visi-digital-internasional.gitbook.io/geo-prospector/welcome/activation.md).

# License activation

The **Activation** page displays the device identity, license status, validity, credits, and application version.

## Request activation

1. Open **Activation**.
2. Select **Copy Device ID**.
3. Select **Send Activation Request**.
4. Geo Prospector opens the current official Customer Support WhatsApp channel.
5. Send the prepared activation request.
6. Wait for an authorized license token.
7. Enter the token in Geo Prospector.
8. Complete the activation and confirm that the status becomes active.

{% hint style="info" %}
The Customer Support WhatsApp destination can be updated by the publisher without changing the installer. The application retrieves the currently published support number when the request button is used.
{% endhint %}

## Device ID

The Device ID represents the current Windows computer. Hardware or major system changes can produce a different Device ID and may require reactivation.

## After an update

Use the same Windows account and avoid deleting application data. If a valid license is not detected:

1. Close the application.
2. Synchronize Windows date, time, and timezone.
3. Reopen Geo Prospector.
4. Confirm the installed version.
5. Copy the current Device ID.
6. Contact support using **Send Activation Request**.
7. Include an Activation screenshot and the installed version.

{% hint style="danger" %}
Never share private signing keys, private seeds, internal license-generation tools, or private license-generation material.
{% endhint %}


---

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